STATEMENT OF NON-DISCRIMINATION
BlueRio and its BlueRio Institute do not discriminate on the basis of race, color, sex, sexual orientation, sexual preference, gender identity, religious or spiritual affiliation, or national and ethnic origin in the administration of its admission procedures, grading and coaching.
POLICIES AND PROCEDURES
Classroom Demeanor & Courtesy – Because students may not share the same opinions in many courses, it is important that we remember to respect the opinions and ideas of others. A platform of respect and conscientiousness for all is crucial in order to accomplish our goals. We are not in any course to judge others for insight and opinions we do not share. Any harsh criticisms or demeaning behaviors will not be tolerated. In addition BlueRio Strategies and its instructors have the right to remove any students who disobey the policies and procedures, are not willing to complete requirements and have not made attempts to remedy the situation of concern with representatives of BlueRio Strategies.
STUDENT COMPLAINTS AND GRIEVANCES
Any student of BlueRio training courses has the right to seek a remedy for a dispute or disagreement, including issues of grades or material access. Initial steps are outlined below:
The disagreement must be submitted in writing. The curriculum itself is nonrefundable – however if a student has just cause to believe the curriculum that was delivered was NOT what was promoted or described, or if a grade is considered to be unfair the student may request a review.
BlueRio requires at least 72 hours to make an initial response and may need up to thirty days to offer any final resolution. It will be first presented to the volunteer board of advisors. If a resolution is not satisfactory to both parties, mediation will be considered.
CANCELLATION POLICY FOR FULL CERTIFICATION TRACK for CLMC programs -ONLINE 30, 36 and 60 hour tracks- (Includes Military Focus, Foundations and Foundations and Focuses)
You must begin your course within 30 – 45 days of purchase (depending on the course and track). Once you begin your course you have 14 – days trial. Should the curriculum/course not be a fit you may ask for a FULL refund. Requests must be made in writing and emailed or contact us for our mailing address. (984) 377-3699. ***NEW – updated as of 11/16/2021 – if you enroll in the FREE preview course first, you will have 7 days from the time of entry into the full course to ask for a refund.
*** For customized programs, group enrollment and in-person/on-site training 14-day trial is not applicable, as well as 30-day start date.
(Scholarship students will have a different cancellation policy.)
If you cancel AFTER 14 days and before 31 days you will get a refund minus an administration fee of $50. (Unless you have enrolled in the preview course – then you have seven days.) Cancellation requests must be made in writing and emailed.
No refunds for any cancellations after 31 days. Funds may be rolled into other offerings such as one-on-one coaching or into a different training program. Emergency Cancellations and Refunds will be reviewed on a case-by-case basis.